Terms & Conditions

1. About these terms and conditions

1.1 These Terms of Sale (“Terms & Conditions”), set out the terms and conditions that will apply when you place an order through www.studioroem.nl operated web shops. If you are unable to understand, or have any questions about these Terms please contact www.studioroem.nl. You will be required to confirm that you have read and accept these Terms before you submit an order to www.studioroem.nl. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.

1.2 These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products.

2. Returns

2.1 Returns / refunds:

Refunds in case of a faulty product: If you wish to return for a refund a product that is delivered to you by www.studioroem.nl which is faulty or otherwise damaged when you receive it, you can do so in accordance with and pursuant to Return Policy within 14 days of receiving the product.

This term does not apply to exchanges or to product which develops a fault after you receive it.;

3. Order and acceptance

3.1 Each order submitted constitutes an offer to purchase products. Orders are subject to www.studioroem.nl acceptance and may be refused at www.studioroem.nl discretion, for example in cases where:

  • Orders cannot be processed due to an error in information you have provided;
  • There is an error on the web shop relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the web shop; or
  • The products that you have ordered are no longer available through the web shop.

3.2 After www.studioroem.nl receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact www.studioroem.nl before you try to place another order for the same product.

3.3 You will receive an email when your order is being dispatched confirming that your order has been accepted.

3.4 If you have any questions, comments or concerns regarding www.studioroem.nl order acceptance policy, or if you consider that your order was rejected in error, please contact www.studioroem.nl.

4. Product availability

www.studioroem.nl will have the right, at any time, to make changes to information about products displayed on the web shops, for example information about prices, description or the availability of products and www.studioroem.nl may do so without first giving you notice of the changes. www.studioroem.nl will not, however, make any changes to the price, availability or description of any product after an order has been accepted.

5. Customer initiated order cancellations and changes

You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact www.studioroem.nl. If your order has already been dispatched, you will only be able to request a refund of the product: please see Return Policy.

6. Delivery

6.1 Shipping and handling charges will depend on the value of your order and the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you.

6.2 Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, www.studioroem.nl cannot promise that they are accurate.

6.3 Product that is delivered to you will become your property at the time that you receive it provided that www.studioroem.nl has received full payment for the product. As soon as www.studioroem.nl has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.

8. Prices and payment

8.1 The product price is always the price indicated in the web shop when you place your order. The price includes VAT.

8.2 Products and their postage are paid in conjunction with the order. The available payment methods are displayed in connection with the product order form in the web shop.

9. Returns / Refunds

9.1 Refunds or exchanges in case of a faulty product

If you wish to exchange or return for a refund a pre-order product which is faulty or otherwise damaged when you receive it, which does not correspond to the description on the web shop, or which develops a fault after you receive it, you can do so in accordance with and pursuant to applicable law and as separately informed by www.studioroem.nl.

If you wish to exchange or return for a refund a product that is sold and delivered to you by www.studioroem.nl which is faulty or otherwise damaged when you receive it, which does not correspond to the description on the web shop, or which develops a fault after you receive it, you can do so in accordance with and pursuant to applicable law and Return Policy.

This provision does not set-aside your mandatory legal rights in this respect.

9.2 Refunds for non-faulty merchandise

You can exercise the right to cancel an order for pre-order product in accordance with and pursuant to applicable law and as separately informed www.studioroem.nl.

You can exercise the right to cancel an order for product sold and delivered to you by www.studioroem.nl within fourteen (14) days from the date that the product is received in accordance and pursuant to the terms of Return Policy.

10. Liability to you

Nothing in these Terms will exclude or limit liability to you for fraud, death or personal injury or any other liability which the law states may not be excluded or limited.

11. Privacy

When you create your www.studioroem.nl shop account and place an order through the web shop, you will be providing www.studioroem.nl with your personal information. www.studioroem.nl will use your personal information to process your order and for the delivery of the products ordered and for other limited purposes. www.studioroem.nl collection and use of your personal information will be carried out subject to the terms of our Privacy policy.

12. Contact Studio Roem

If you have any questions about these Terms, please contact us by mailing to info@studioroem.nl.

You happy, recipient happy, we happy!